RETURNS & REFUNDS
- ORDER CANCELLATION; RETURNS AND EXCHANGES
Note: This seccion is applicable, with the necessary adaptations, for situations regarding order cancellations, returns and exchanges.
i. The Customer may cancel their order at any time until it is dispatched, with a right to a refund of all amounts paid.
ii. From receipt of the order by the Customer, the Customer may exercise its right of free termination under the terms legally provided for and set out below, namely in DL n.º 24/2014, of 14/02 (as amended by DL n.º 9/2021, of 29/01).
iii. In terms of the provisions of DL n.º. 7/2004, of 07/01 (as amended by DL n.º 40/2020, of 18/08) concerning e-commerce, QUYCKY reserves the right to unilaterally cancel the order whenever there is a programming error or malfunction of QUYCKY's computer system.
iv. The Customer has the right to terminate the contract within 14 (fourteen) consecutive days from the day following the day: (i) in which the Customer or a third party designated by the Customer, other than the carrier, acquires possession of the goods or in the event (ii) in which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the last good when the Customer has ordered several goods in a single order and the goods are delivered separately, assuming in full any and all costs relating to such return.
v. For the above purposes, the Customer may alternatively:
a. access the order number identified in your confirmation email and select the product return option and identify the reason for the return.
b. communicate to QUYCKY, via e-mail [-], your decision to terminate the contract by means of an unequivocal statement.
c. electronically fill out and submit the free withdrawal form (downloadable from this link).
vi. Depending on the mode chosen and available, the Customer must then confirm his/her pick-up address and a convenient time for such pick-up/delivery. After providing said information, the Customer will receive a pick-up/delivery confirmation email with all the details necessary to complete the return.
vii. In the event of termination, the Customer will be reimbursed for all payments made, with the exception of delivery costs, using the means indicated by the Customer for this purpose.
viii. QUYCKY hereby informs you that it will withhold reimbursement until it has received the returned goods and confirmed their conformity.
ix. The Customer must return the goods without undue delay and no later than 14 (fourteen) days after the day on which he/she informed QUYCKY of the free termination of the contract, the same being deemed to have been complied with if the Customer returns the goods before the expiry of such 14 (fourteen) day period.
x. The Customer shall fully bear the costs of returning the goods in case of exercise of the right of free termination of the contract. In the case of the return of products that by their nature cannot normally be returned by post, the Customer must bear the direct costs of such return that are associated with the shipping costs that are listed in the table of shipping costs of orders.
xi. Under penalty of non-acceptance, when returning and exchanging articles, either by QUYCKY or by the Partner, the Customer must respect the following conditions:
a. Return of unused, undamaged and unused articles, accompanied by the respective invoice, with full original packaging, including all seals, tags, protections or other labels that have been affixed to them intact;
b. The Customer must prepare their order by attaching their Return Label and Return Note to the outside of their package received. Make sure the Return Label is visible as it will need to be scanned by the postal service;
c. We do not accept exchanges or returns of articles made to the Client's specifications or manifestly personalised;
d. Any returned product must be delivered to Partner's address within 14 (fourteen) days of its delivery date.
xii. Without prejudice to the provisions of the previous paragraph, QUYCKY does not accept, nor return, nor exchange cosmetic, beauty and personal hygiene products; underwear; food supplements; vitamins; intimate use products.
xiii. In the period between the receipt of the product and its return, the Customer may inspect its characteristics, nature and function, provided that the Customer does so with the care and to the extent permitted if such inspection were to take place in a physical shop. In this regard, the Customer may not remove any seals, tags or other labels which have been affixed to the product.
xiv. The Customer will be liable for depreciation of the product if the handling of the item for the inspection referred to in the preceding paragraph exceeds the handling normally permitted in a retail shop.
xv. QUYCKY and Partner will not accept the return of any item which shows marks or signs of having been used.
xvi. All returned items, regardless of the reason for return, will be inspected upon receipt by Partner, who will report to QUYCKY the said result, and will only be accepted for return if they meet the conditions set out in this paragraph.
xvii. Once your return has been received and accepted by Partner, your refund will be completed using the original method of payment, excluding delivery costs. We will keep you updated at every stage of the process. You can track the return of your order with our carrier using the tracking number on your Returns Label.
- GUARANTEE
i. Under the terms of DL n.º 67/2003, of 8 April (as amended by DL n.º 9/2021, of 29/01), all items sold on the Website are covered by a warranty of conformity of goods corresponding to a period of 02 (two) years, and some of these items may also be subject to the international warranty conditions practised by the respective manufacturer.
ii. If the purchased product presents a defect or malfunction, the Customer must communicate such circumstance to QUYCKY, informing the number of the order and the description of the malfunction, which will report to the Partner. The costs of collection of items within the warranty period will be borne by the Partner.
iii. Upon receipt of the article collected in accordance with the previous paragraph, the technical verification will be made with Partner and, in case of any proven lack of conformity, the article will be repaired or, if the repair is not possible, replaced.
iv. If the technical verification detects signs of misuse, and/or any other circumstance of warranty exclusion that may have caused the malfunctioning of the article, the Customer will be contacted to indicate if he wishes the article to be repaired.
